Shipping policy

Thank you and welcome to www.maplepets.in the  We hope you find ordering a pleasant Shipping experience.

We ship only in India and for domestic (India) buyers, orders are shipped through registered domestic courier companies or speed post only.

Delivery of all orders will be to registered address or shipping address of the buyer as per the credit/debit card only at all times.

  • The day your order ships, your order numbers and tracking details
    – Free Shipping is applicable on every order above 20000/- (Except bulk items)
    – Purchasing Below 10000/- shipping charge will be applicable.
    – In India, some state governments levies the Octroi charges when the product enters the state.
    – The Octroi or any other local taxes is payable by the recipient at the time of delivery. The courier may collect the amount from the recipient at the time of delivery.

SHIPPING through

BLUEDART, FEDEX, DTDC, INDIA SPEED POST or WHICHEVER SERVICE IS AVAILABLE AT YOUR POSTAL CODE.

Though we are not responsible for delays by Courier as this is out of our span of control

Cancellation

Refund & Cancellation Policy

Also, we want you to have an absolutely headache-free shopping experience.

We assure you that all products sold on are brand new and 100% genuine.

How do I cancel an order?

You can cancel your order online before the product has been shipped.

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns

  • A return request is made outside the specific time frame
  • Products with tampered or missing serial numbers
  • Items that are returned without original packaging, freebies, or accessories.
  • Once you accept the product in good condition

Refund

  • The refund will be take place only when we get back our product with original packing and sealed condition.
  • 4% Cancellation charges will applicable in case we pack the product for dispatch.
  • Payment gateway charges, shipping charges and other applicable charges would be applicable to buyer.
  • Refund time would be applicable as per payment gateway policies.